Professional services
AI Knowledge Assistant
An internal assistant concept focused on recurring client delivery questions and reusable knowledge.
Challenge
Subject-matter experts were repeatedly answering the same internal questions, while project teams lacked a dependable way to surface prior guidance.
Outcome
The client received a practical roadmap for deploying an internal assistant without overpromising on unsupported automation.
Approach
Assessed content quality, reuse patterns, and safe boundaries for AI responses.
Defined a retrieval-based assistant pattern with human review expectations.
Outlined integration points with existing knowledge sources and internal workflows.
Deliverables
- AI readiness and content-architecture review
- Assistant interaction model and prompt framework
- Governance notes for rollout and quality review