Distribution and field operations

Integration Backbone Refresh

A more reliable integration layer for moving operational data between line-of-business systems.

Challenge

The business had grown around point-to-point scripts and manual exports, creating inconsistent data movement and slow issue resolution.

Outcome

Leadership gained a clearer path toward a maintainable integration foundation that supports future automation and reporting work.

Approach

Reviewed existing data paths, failure points, and operational ownership.

Proposed an API-led integration pattern with clearer contracts and monitoring.

Defined phased rollout priorities to reduce disruption while improving reliability.

Deliverables